Backflow Test LogBackflow Test Log
Contact
Email support@backflowtestlog.com for checklist delivery help, receipt copies, account sign-in assistance, reminder updates, or eligible refund requests. We do not offer phone support, we do not collect phone leads, and we do not refer or dispatch local contractors. Refund rules are on the refund policy. The form is on pricing.
Write from the address you used at checkout whenever you can. That lets us find the order without asking you to prove ownership with a receipt. Include the order email and the date of purchase, and describe what you need in one or two sentences.
Do not send a card number, a CVV, a government ID, or a phone number. We do not need any of those to resend a file, change a reminder date, or process a refund that the policy allows.
What support can do
Support can resend a checklist email, confirm the address on an order, update the date or label on a reminder, stop future reminders, cancel a yearly renewal, and review a refund request against the published rule. Support can also answer questions about the PDF lines and the fire-line instruction.
Support works from the same free pages you can read. If your question is about which license a state requires or which office receives a filing, the answer belongs to your water supplier, not to us. Backflow test certificate lists the questions to ask them.
What support cannot do
Support cannot test an assembly, repair one, file a report, issue a certificate, or recommend a contractor. Support cannot tell you whether your device is on a fire line, because that depends on the assembly and the supplier’s record.
Support also cannot change the price after checkout or add free months. The five amounts on pricing are the published prices. If a charge looks wrong, send the order email and the date, and we will compare it with the server record.
What to include in your email
Include the email address used at checkout, the date of purchase, and the plan you selected if you know it. If the issue is a missing file, say whether you checked spam. If the issue is a date, give the old date and the new date exactly as the supplier wrote them.
If you are asking for a refund, say whether you downloaded the PDF and whether you received a checklist or reminder email. Those two facts decide whether the 7-day window is still open. Refund Policy states the rule in full.
Response time and channels
Email is the only support channel. We do not run a phone line, a live chat widget, or a social media inbox for orders. A message sent to another address may not reach the person who can open the order record.
We aim to reply within a few business days. Delivery problems are handled first because the file is time-sensitive. If you have not heard back and the file is still missing, reply to the same thread rather than starting a new one.
Privacy of your message
We use your email and the order details to answer the request. We do not add you to a marketing list, and we do not pass the message to a contractor. The privacy policy on the privacy page describes what is stored and how deletion works.
If you ask us to delete your reminder schedule or account profile, we complete the deletion within 7 days while keeping the payment records the law requires. A deletion request does not automatically refund a delivered order.
Before you email about a missing file
Check the spam and promotions folders first. The checklist email comes from support@backflowtestlog.com and carries a PDF attachment plus a one-time link. If the message is there but the link says it was already used, the attachment is still usable; save it and reply only if the attachment is also missing.
If the message is not there at all, email support from the address you paid with. Include the purchase date and the plan. Do not forward a card receipt with the full number visible. We can find the order from the email address and the date.
Changing a date or a label
The account page cannot edit the stored date, and it does not show the PDF. Write support from the address you paid with and give the old date and the new date exactly as the supplier wrote them. If the label should change, give the old label and the new one.
A yearly renewal moves the stored date forward one year. If the supplier sends a repeat notice for the same renewal, say so in the email; a second renewal does not stack another year on top.
Cancellations and refunds
To cancel a yearly plan, email support before the renewal date. Cancellation stops the next charge and future reminders. It does not refund a term in which a file or a reminder was already sent. The one-time plans never renew, so there is nothing to cancel.
To request a refund, say whether the PDF was downloaded and whether a checklist or reminder email arrived. Those two facts decide the 7-day window. The full rule is on the refund page, and support applies it the same way every time.
What not to send
Do not send a card number, a security code, a government ID, or a phone number. We do not need any of those to resend a file, change a date, or review a refund. A message that contains them creates a record nobody wants to keep.
Send only the email address used at checkout, the purchase date, the plan if you know it, and a short description of what you need. One clear paragraph is faster to answer than a forwarded thread.
A useful email, written out
A resend request that we can act on looks like this: the subject says resend, the body is sent from the address that paid, and it names the date you typed plus the label if you used one. You do not need to attach the notice, and you should not attach a photo of a card. We never ask for a card number by email. If someone does, it is not this inbox.
A date-change request names the old day and the new day, both as full dates, and says the new day came from the supplier. We will not guess which letter is newer if you forward a thread with three dates in it. Quote the one line you want stored. Backflow test reminder describes what that stored day does to the three emails. The contact form does not exist; this address is the whole channel.
Do you have a phone number?
No. Support is email only at support@backflowtestlog.com. We do not collect phone leads.
How fast do you reply?
We aim to reply within a few business days. Missing-file requests are handled first.
Can you recommend a tester?
No. We do not rank, refer, or dispatch contractors. Ask the water supplier which license they accept.
How do I change my reminder date?
Email support from the address you paid with and give the old date and the new date exactly as the supplier wrote them.
How do I cancel a yearly renewal?
Email support before the renewal date. Cancellation stops the next charge and future reminders. It does not refund a delivered period.
I lost the PDF email. What now?
Email support from the address you paid with. We will resend the file. The original one-time link may already be used.