Backflow Test LogBackflow Test Log
Refund Policy
You are buying a digital PDF checklist on backflowtestlog.com (one-time $19, annual reminder plan $39/year, or lifetime reminder plan $299, plus multi-location plans listed on our pricing page). If you have not downloaded the PDF file and we have not sent you a checklist or reminder email, email support@backflowtestlog.com within 7 days of payment. We refund the full amount to the original payment method. Banks often take 5 to 10 business days to post it. After the file is downloaded or the first checklist or reminder email is sent, that charge is final. The $39 yearly plan and the $149 yearly multi-location plan can be canceled any time before the next renewal. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder. The $299 and $999 lifetime plans are one charge. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the charge. Same-day plan upgrades pay only the price difference and follow the same final-sale rule once the upgraded checklist is delivered. We do not collect government fees or contractor bills, so we also do not refund them.
The rule has two moving parts: whether the file was delivered, and whether the request is inside 7 days. Both matter. A request on day 2 after a download is outside the window because of the download. A request on day 10 before a download is outside the window because of the date.
We do not ask for a reason, and we do not require you to return a digital file. We do ask that you write from the address used at checkout so the order can be found without a manual identity check.
When the 7-day window applies
The window opens at payment and closes at the earlier of two events: the PDF is downloaded, or the first checklist or reminder email is sent. If neither has happened within 7 days, write support and we will refund the full amount.
If the file was emailed but never opened, the email was still sent. The delivery event is the send, not the open. That is why the policy says sent rather than read. Check spam before you assume nothing arrived.
One-time plans
The $19 plan is a single charge with no renewal. The $299 plan is a single charge for reminders and checklist updates on one date. The $999 plan is a single charge for up to five locations. None of them renews automatically.
After the file or a reminder is sent, a one-time sale is final. You can still stop future reminder emails, and stopping them does not refund the charge. If we stop operating the website, the lifetime terms describe the last file you are entitled to receive.
Yearly plans and cancellation
The $39/year plan and the $149/year plan renew at the end of each term until cancelled. Cancel before the renewal date to stop the next charge and future reminders. Cancellation does not refund a term in which we already sent the checklist or a reminder.
If you cancel after a renewal posts, the same delivery test applies to that renewal. A renewal that has not produced a file or an email may still be inside the 7-day window. A renewal that has produced one is final for that term.
Upgrades and plan changes
A same-day upgrade pays only the difference between the plan you bought and the plan you are moving to. Once the upgraded entitlement or checklist is delivered, the same final-sale rule applies. The old plan is not refunded separately when it is replaced by an upgrade.
The account page does not edit a plan or a date. Plan changes are handled by writing support from the address you paid with. We will confirm the amount before any new charge is started.
What is never refunded
We do not collect government fees, contractor bills, repair costs, or tester charges. We therefore do not refund them. A tester’s bill is between you and the tester. A government fee is paid to the agency, not to us.
We also do not pay a penalty that an agency charges you, and we do not reimburse a missed appointment or a lost day of business. The digital product is the only thing we sell and the only thing we can refund.
How to request a refund
Email support@backflowtestlog.com from the address used at checkout. Include the order email, the purchase date, and whether the PDF was downloaded. Say whether you received a checklist or reminder email. Those facts let support apply the rule without guessing.
We reply within a few business days. If the request qualifies, we send the refund to the original payment method. Banks often take 5 to 10 business days to post it, and we cannot speed up the bank’s side of the process.
Chargebacks and disputes
If a charge looks wrong, write support first. A chargeback can take longer than a support review and may close the account while the bank investigates. We will compare the disputed charge with the server order record and explain what was delivered.
Do not send card details by email. We do not need them to look up an order, and we do not store them. Contact lists the details that actually help.
Changes to this policy
This policy may be updated when the product or the law changes. The version on this page applies to a purchase made on or after its effective date. A purchase is also subject to any mandatory consumer law that applies where the buyer lives.
If a sentence here is unclear, ask before you buy. FAQ answers the common cases, and pricing lists every plan and what it sends.
Examples of the window, open and shut
You pay on Monday and the checklist email has not arrived by Tuesday morning. You write within seven days, you have not used a download link, and no reminder has gone out. That request is inside the window. You pay on Monday, open the PDF on Monday night, and write on Wednesday because the tester’s quote was higher than you hoped. That request is outside the window. The quote was never our charge.
You are on the $39 yearly plan, a 30-day reminder has already been sent, and you cancel in the account sense of asking us to stop the next renewal. Future reminders stop. The charge for the period that already produced the reminder is not returned. The $299 and $999 purchases follow the same final-sale line once the first email of either kind has gone out. Stopping later mail is still available. It is not a refund.
When can I get a full refund?
If the PDF has not been downloaded and no checklist or reminder email has been sent, write support within 7 days of payment.
Does opening the email count as delivery?
The send counts, not the open. If the email was sent, the delivery event has happened.
Can I cancel a yearly plan?
Yes, before the next renewal. Cancellation stops the next charge and future reminders. It does not refund a term already delivered.
Are lifetime plans refundable?
Only before the file or a reminder is sent and within the 7-day window. After delivery, the one-time charge is final.
Do you refund government fees?
No. We do not collect government fees or contractor bills, so we do not refund them.
How long does a refund take?
We send it to the original payment method. Banks often take 5 to 10 business days to post it.